RPM Remote Patient Monitoring
Readings from home between visits, with monthly treatment-management time tracked toward 99454, 99445, 99457, 99458 and 99470.
SupportedFor practices running RPM and chronic care programs
Run better care management programs. Without adding more administrative work.
CareDots brings your care programs, patient readings, calls and messages, documentation and billing progress into one place. Your team runs the program; Chief, our AI assistant, takes on the routine calls, notes and follow-ups.
- CCM, PCM, RPM, BHI and APCM
- AI scribe for visits and calls
- Practice phone numbers, calling and texting
- Epic and Akute connections, CSV import
- HIPAA ready
Delivery model
Software for your care team. Be clear about who does the work.
Practices ask us whether we run the program for them or give their team the tools. Today CareDots is software your own staff use. Here is what that does and doesn't include.
| What you need | Software-only platform Available | Full-service care management Not offered today |
|---|---|---|
| Who does the care work | Your nurses and care managers, with Chief handling routine calls and drafts | An outside clinical team. Not part of CareDots today. |
| Patient engagement and readings | Included. PatientDot app, messages, readings, reminders and video visits | — |
| Documentation and care plans | Included. AI scribe, SOAP notes, care plan drafts your team approves | — |
| Outreach and consent calls | Optional add-on. Care Management: Chief calls eligible patients from your practice number | — |
| Device ordering, shipping and replacements | Not included. Patients pair their own Bluetooth meters | — |
| Billing | Included with Care Management. Care time, CPT progress and a billing export for your biller. We don't submit claims. | — |
Need staffed care management or device logistics? Tell us what you need and we'll say plainly what we can and can't do.
Care programs
The programs, in one place.
CCM Chronic Care Management
Monthly care for patients with two or more chronic conditions: consent, a care plan, and care time counted toward 99490 and its add-ons.
SupportedPCM Principal Care Management
Focused care for one serious condition, with time counted toward 99426 and 99424 and their add-ons.
SupportedBHI Behavioral Health Integration
Behavioral health care alongside primary care, using validated scales such as PHQ-9 or GAD-7. Code 99484.
SupportedAPCM Advanced Primary Care Management
Monthly primary care management billed by complexity: G0556, G0557 or G0558.
SupportedAWV Annual Wellness Visits
Yearly prevention visits. You can schedule and scribe them, but CareDots doesn't run an AWV program or track its codes.
Not a program in CareDotsMTM Medication Therapy Management
Pharmacist-led medication reviews. Not part of CareDots today.
Not supportedWhich programs can be billed together?
These are the rules NurseDot checks before a month is ready to bill. They follow Medicare (CMS) rules for 2026; commercial and Medicare Advantage plans vary, so check each plan.
- Together RPM with CCM, PCM or BHI in the same month. The same minutes can't count toward two codes.
- Not together CCM and PCM by the same practitioner for the same patient in the same month.
- Not together APCM with CCM, PCM or TCM for the same patient in the same month.
- Rule RPM device codes: one per 30 days. 99454 needs readings on 16 to 30 days, 99445 on 2 to 15 days.
- Rule RPM time: 99470 (10 to 19 minutes) or 99457 (20 minutes or more), never both. 99458 follows 99457, at most twice.
- Rule CCM needs two or more chronic conditions, consent, a care plan, and an initiating visit within 12 months for new patients.
- Rule Face-to-face visits are billed separately and never count as care time.
Software tracks time and checks rules; it doesn't guarantee payment. Your billing team stays responsible for each claim.
Devices and patients
Readings from home, and the limits, up front.
What works today
- Bluetooth meters through PatientDot. Standard blood pressure cuffs, glucose meters, scales, pulse oximeters and heart rate monitors pair in the patient app.
- Typed readings. Patients without a meter that pairs can enter readings by hand.
- Readings land in the chart. Your team sees them in each patient's Vitals view, and Chief's Watchlist flags patients who need attention.
- No app store needed. PatientDot installs from the browser on a phone, tablet or computer.
What to know first
- Pairing needs Chrome on Android or a computer. Bluetooth pairing doesn't work on iPhone or Safari; those patients type readings in.
- No cellular devices yet. Meters that send readings over their own SIM aren't supported today.
- We don't supply devices. Ordering, shipping, connectivity and replacements stay with your practice or your device vendor.
- Ask about FDA clearance per device. It depends on the meter you choose, not on CareDots.
AI and workflow
What goes in, what Chief does, what you get.
Visit and call documentation
- In
- A visit or phone call recorded with the call scribe
- Chief
- Writes the transcript, a draft SOAP note, tasks and a message for the patient, and scores call quality
- You get
- A note to review and sign instead of one to type
Care plans
- In
- The patient's chart, visits and goals
- Chief
- Drafts a care plan from your templates
- You get
- A plan your clinician edits and assigns to the patient
Finding eligible patients
- In
- Diagnoses in the chart
- Chief
- Checks each patient against each program's rules
- You get
- A list of patients who may qualify
Consent and first visit
- In
- An eligible patient and your approved call script
- Chief
- Calls inside calling hours, explains the program and its cost, records consent if you allow it, and offers times for the first visit
- You get
- An enrolled patient with a booked visit, or a task for your team
Incoming calls
- In
- A call to the number you put on the AI
- Chief
- Answers with the name you give it, books appointments and hands the caller to a person when asked
- You get
- Fewer missed calls, with a summary of each one
Monthly care time
- In
- Your team's time with each patient
- Chief
- The care timer counts it toward each CPT code and flags what's missing
- You get
- A month that is ready to bill, or a clear list of what isn't
Calls and the care team
One phone system, kept apart from your triage line.
Practice numbers
Get practice numbers in NurseDot. Give a team member their own line that rings in the app and can forward to their phone.
Your number on outgoing calls
Chief's outreach calls come from your practice number, and each call says its callback number. No personal cell numbers.
Recordings and summaries
Scribed calls keep a transcript and a summary on the patient's timeline, with call time logged.
Calls and texts in one timeline
Two-way calling and texting, with patient app messages, in one record per patient.
Calling hours and limits
Chief calls only 9 am to 7 pm in the patient's time zone, at most once a day, and hands over to a person for anything clinical.
Team visibility
The dashboard shows calls, tasks, care time and call quality, with a per-person view for admins.
EHR and connected workflows
Integrations, by what's live today.
Live
- Epic (FHIR): bring in patient demographics and clinical data.
- Akute: sync patients and tasks.
- CSV import: bring in patients from any system.
- Send notes to a connected EHR, where the EHR accepts them.
- Billing export (CSV) for your biller or billing system.
Planned
- athenahealth
- Elation
- Oracle Health (Cerner)
Planned means not available yet. We won't give a date until it's ready.
Not available
- Clearinghouses (Waystar, Claim.MD)
- Lab ordering (LabCorp, Quest)
- Automated insurance eligibility checks
- Other EHRs: ask about yours
Pricing
Published pricing. Itemized quotes for the rest.
CareDots Platform
$99 per user per month
Minimum of 5 licenses, so the platform starts at $495 a month. NurseDot, DoctorDot and Chief AI for your team.
Care Management add-on
$3 per patient per program per month
CCM and PCM programs, consent, care timer, outreach calls by Chief and billing with CPT progress.
PatientDot
$0 app-license fee
The patient app has no separate license fee. White-label with your logo is optional at $249 a month.
Am I charged for patients I import but don't enroll?
The Care Management add-on is priced per patient, per program, per month. Ask us how enrolled and inactive patients are counted in your quote.
Does pricing change with volume?
We don't publish volume tiers. Ask for an itemized quote for your team size and patient numbers.
What's charged separately?
Devices and their connectivity aren't sold by CareDots. Phone numbers and call usage, onboarding and support terms are listed in your itemized quote.
Long-term contract or month-to-month?
Contract terms are set in your agreement. Ask on your demo call and we'll put them in writing.
Practice economics, illustrated
An illustration, not a forecast and not guaranteed revenue. It uses 2026 Medicare national allowed amounts (the total of Medicare's 80% and the patient's 20% coinsurance), assumes every patient meets each code's requirements every month, and leaves out locality, denials and payer mix.
Illustrative Medicare allowed amount—
CareDots cost—
Your staff cost—
Difference, before other costs—
Assumptions used
- CCM: 99490, $66.13 a month
- RPM: 99454 ($52.11) plus 99457 ($51.77), $103.88 a month
- PCM: 99426, $67.80 a month
- BHI: 99484, $57.45 a month
- National non-facility amounts from the CY2026 Medicare Physician Fee Schedule (conversion factor $33.4009), before any locality adjustment.
- CareDots: $99 per user (at least 5) plus $3 per patient per program.
Getting started
How a practice starts, step by step.
- AssessWe look at your practice, programs and current tools with you.
- ConfirmAgree which programs, integrations and devices you'll use, and who on your team does what.
- Set upConnect your EHR or import patients by CSV, set up phone numbers, and approve Chief's call script.
- TrainWalk your team through NurseDot and DoctorDot, and prepare how you'll invite patients to PatientDot.
- LaunchStart with a first group of patients, watch adoption on the dashboard and adjust.
Switching from another vendor? Patients can come across by CSV, and your existing devices can keep working if they pair over standard Bluetooth. Timelines depend on your EHR and team. We'll give you a realistic one on the demo call, not a promise here.
Questions practices ask
FAQ
Do you run the care program for us?
No. CareDots is software your team uses, with Chief handling routine calls, drafts and follow-ups. We don't provide nurses or care managers today.
Do patients need a smartphone or Wi-Fi?
To send readings automatically, yes: PatientDot pairs Bluetooth meters on Android (Chrome) or a computer. Patients can also type readings in. Cellular devices that work without a phone aren't supported yet.
What if a patient stops sending readings?
Billing shows each patient's progress toward each code, so a month without enough reading days isn't marked ready for RPM device codes. Ask us how such patients are counted in your quote.
Which EHRs do you work with?
Epic and Akute today, plus CSV import from any system. athenahealth, Elation and Oracle Health (Cerner) are planned, not available yet.
Can we bill RPM and CCM for the same patient?
Yes, Medicare allows both in the same month, as long as the same minutes aren't counted twice. CCM and PCM can't be billed by the same practitioner for the same patient in the same month. Check commercial plans individually.
Does the software guarantee we get paid?
No. It tracks care time, checks billing rules and flags gaps. Payment depends on your documentation, the patient's coverage and the payer.
What caller ID do patients see?
Your practice number. Team members can have their own direct line, so patients don't call personal phones or your triage line.
How is staff trained?
We walk your team through the apps during setup. Ask us what training is included in your quote.
Can we talk to a current client?
We don't publish references on this site. Ask on your demo call.
Is it HIPAA compliant?
CareDots is HIPAA ready. Ask us about a business associate agreement and how your data is handled.
Let's map out the right care management model for your practice.
A short call: your programs, your team, your EHR. We'll tell you what fits and what doesn't.